Nurse practitioner Penelope Commerford will treat you with the respect and dignity that you deserve in your consultation. This also means that she will be honest about what treatments can and cannot, realistically, be performed.

As a result, cosmetic consultations or treatments can, in rare circumstances, be confronting for patients. They can stir up deep-seated emotions for several reasons and as such, occasionally, treatments may be refused if they are not deemed appropriate not in your best interests.

Conversely, treatments can also offer patients a huge boost to their confidence. This is the ideal outcome of a good treatment(s) but it is also important to balance these and to undertake them in an appropriate, staged-manner. Again, Penelope Commerford will reserve the right to treat her patients in the way that she feels is in your best interests.

If you are not happy with something that occurs before, during or after your treatment, please let us know what happened as soon as possible. We recommend doing this in a brief email, describing what happened and why you are upset. A response will be given to you as soon as possible, and an appointment will be made in person, if appropriate, to discuss your concerns.

You can email Nurse Penelope directly on: [email protected].

Your complaint will be acknowledged within 2 working days and we will do our best to resolve your complaint locally within 28 days. Should you remain unhappy with our final response or investigation, you may be able to refer your complaint to the Independent Sector Complaints Adjudication Service at www.iscas.org.uk within 6 months of the final response.

Please note that refunds are never offered as part of a complaint resolution, and this is also noted on your consent forms.