Pom Pom Aesthetics ("we," "us," or "our") is committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal data in compliance with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018.

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1. Information We Collect

We collect and process the following types of personal data:

• Identity Data: Full name, date of birth, gender, and photo identification.

• Contact Data: Address, email address, phone number.

• Medical Data: Health information, medical history, current medications, and treatment records.

• Financial Data: Payment details (processed securely via third-party payment providers).

• Technical Data: IP address, browser type, and cookies when you visit our website.

• Marketing and Communications Data: Preferences for receiving marketing and promotional material.

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2. How We Collect Your Data

We collect personal data through the following means:

• When you book an appointment or consultation.

• When you fill out medical or consent forms.

• When you contact us via phone, email, or social media.

• When you visit our website and accept cookies.

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3. Purpose of Processing Your Data

We use your personal data for the following purposes:

• To provide medical, aesthetic, wellness or longevity treatments safely and effectively.

• To manage appointments and communications.

• To comply with legal and regulatory obligations.

• To process payments and invoices.

• To improve our services and patient experience.

• To send marketing updates if you have opted in.

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4. Legal Basis for Processing Data

We rely on the following legal bases for processing your personal data:

• Consent: When you provide explicit consent for treatments and marketing.

• Contractual Obligation: To provide services as part of a contract.

• Legal Obligation: To comply with healthcare and data protection laws.

• Legitimate Interest: To improve our services and maintain patient records.

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5. Data Sharing and Disclosure

We may share your data with:

• Healthcare professionals involved in your treatment.

• Third-party service providers for payment processing, IT support, and marketing (where consent is given).

• Regulatory authorities if legally required.

• Legal and insurance professionals in case of legal claims.

We will never sell your data to third parties.

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6. Data Storage and Security

We implement appropriate security measures to protect your personal data, including:

• Encrypted databases and secure patient management systems.

• Access controls restricting data to authorized personnel only.

• Regular audits and compliance checks.

We retain your data for as long as necessary to fulfil our legal and contractual obligations. Medical records are typically retained for 7 years in accordance with UK healthcare regulations.

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7. Your Data Protection Rights

Under GDPR, you have the following rights:

• Right to Access: Request a copy of your personal data.

• Right to Rectification: Request correction of inaccurate or incomplete data.

• Right to Erasure: Request deletion of your data (subject to legal retention obligations).

• Right to Restrict Processing: Request limited processing of your data.

• Right to Data Portability: Request transfer of your data to another provider.

• Right to Object: Object to processing for marketing purposes.

• Right to Withdraw Consent: Withdraw consent at any time.

To exercise these rights, please contact us at Pom Pom Aesthetics, Upton Lodge, Bighton Road, Old Alresford SO24 9DZ: [email protected] : 07880189084. We will respond within one month.

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8. Cookies and Website Tracking

Our website uses cookies to enhance your browsing experience. You can manage cookie preferences through your browser settings. For more details, refer to our [Cookie Policy].

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9. Marketing Communications

If you opt in to receive marketing, we may contact you with promotions and updates. You can unsubscribe at any time by clicking the "unsubscribe" link in our emails or contacting us directly.

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10. Contact Information

If you have any questions about this Privacy Policy or your data rights, please contact us:

Pom Pom Aesthetics

Upton Lodge Bighton Road Old Alresford Hampshire SO24 9DZ

[email protected]

+44 07880189084

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11. Complaints

If you believe your data protection rights have been violated, you can file a complaint with the Information Commissioner’s Office (ICO):

Website: https://ico.org.uk

Helpline: 0303 123 1113

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We reserve the right to update this Privacy Policy as necessary. Please review this page periodically for changes.